Support
Questions about a shipment, payment, or account? Send us a note and we will respond by email.
Common questions
Where is my label?
After payment clears, labels are generated automatically. You can open your order confirmation to download the US label and view the Mexico leg when ready.
How do I track my package?
Use the BOXMEX tracking link from your confirmation email or the Track page with your token.
Send a message
For fastest help, include your order number and a short description of the issue.