Terms of Service

This summary helps readability only. The full legal terms below control.

BOXMEX is a shipping-platform intermediary. We help you buy and manage shipment services, but we do not physically transport, deliver, customs-clear, or insure your goods.
Your shipment contract is with the third-party service provider handling the shipment leg.
For U.S.-to-Mexico shipments, you are responsible for import compliance, documentation, duties/taxes, and restricted-item compliance.
You are responsible for account security and payment authorization, including pass-through shipping adjustments and surcharges.
Once a shipment label is purchased, a refund is not guaranteed and may be denied except where required by law or expressly allowed under these Terms.
Disputes are generally resolved by individual arbitration in Texas, with no class actions, unless applicable law requires otherwise.

Last Modified: May 2, 2026

These Terms of Service ("Terms") are a legally binding agreement between you and BOXMEX, LLC ("BOXMEX," "we," "us," or "our") and govern your access to and use of `www.boxmex.ai`, related websites/apps, and related support channels (collectively, the "Sites"), and our label-purchase and shipment-management platform services (the "Services").

By creating an account, purchasing a label, or using the Sites or Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Sites or Services.

IMPORTANT: These Terms include a mandatory arbitration agreement, a class action waiver, disclaimers of warranties, and limitations of liability.

Summary

This summary is for convenience only and does not replace the full legal Terms below.

BOXMEX is a shipping-platform intermediary. We help you buy/manage shipment services, but we do not physically transport, deliver, customs-clear, or insure your goods.
Your shipment contract is with the third-party service provider handling the shipment leg.
For U.S.-to-Mexico shipments, you are responsible for import compliance, documentation, duties/taxes, and restricted-item compliance.
You are responsible for account security and payment authorization, including pass-through shipping adjustments and surcharges.
Once a shipment label is purchased, a refund is not guaranteed and may be denied except where required by law or expressly allowed under these Terms.
Disputes are generally resolved by individual arbitration in Texas, with no class actions, unless applicable law requires otherwise.

1) Eligibility and Acceptance

You represent and warrant that you:

Terms of Service

Summary

1) Eligibility and Acceptance

2) Services and Intermediary Role

3) Shipment Compliance and Cross-Border Terms

4) Payments, Authorizations, and Refunds

5) Accounts, Security, and Termination

6) Third-Party Sites and Integrations

7) Intellectual Property and Acceptable Use

8) Service Availability and Force Majeure

9) Disclaimers and Limitation of Liability

10) Indemnification

11) Dispute Resolution, Arbitration, and Class Waiver

11.1 Informal Resolution First

11.2 Binding Individual Arbitration

11.3 Class Action Waiver

11.4 Arbitration Opt-Out

12) Governing Law, Notices, and General Terms